It’s that feeling when you make it home Friday night and pour yourself — Richard Boyatzis

"The models of management which individuals and organizations use come from a variety of sources. Sometimes the model comes from a theory. The theory may emerge from someones thoughts about the desired characteristics of a manager, or about the characteristics of competent managers. Sometimes the model comes from a panel. A group of people, possibly in the job or at levels above the job within the organization, generates a model through discussion of what is needed to perform a management job competently."

"Understanding the concept of competency is a prerequisite to understanding his integrated model of management."

"The study resulted in a model of competence, not merely a laundry list of characteristics."

"Its depressing to realize how few of the teams in our lives use their human capital and opportunities well, when it comes to sustaining performance, innovating, or adapting. Thats true whether were talking about families, sports, projects, management, or research."

"A competency is an underlying characteristic of the person that leads to or causes effective or superior performance."

"There are many leaders, not just one. Leadership is distributed. It resides not solely in the individual at the top, but in every person at every level who, in one way or another, acts as a leader to a group of followers - wherever in the organization that person is, whether shop steward, team head, or CEO."