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I asked him how he kept his temper when customers were unreasonable. — E. V. Lucas

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"I asked him how he kept his temper when customers were unreasonable. "Oh, thats all in the days work," he said. "I know they dont mean it. Its not the gentlemen who are snappish, its their empty stomachs...." "It is not the gentlemen," he went on, "that break a waiters heart; its the kitchen. Thats where our trouble is. Its cooks that ruin eating-houses. A cook who has a grudge against a head-waiter can cost his governor pounds and pounds a day. Its all in his hands; he can spoil things, or he can keep them back till the customers bang out in a fury.... Gentlemen who blame waiters for being slow dont remember that the food has got to be cooked and served up, and that the waiter doesnt do either. "But there;" Mr. Duckie said, "an empty stomach cant remember everything. I often think this would be a better-tempered and happier world if we ate a little all the time instead of saving up our appetites for real meals. But speaking as a waiter, I can see its best as it is."
E. V. Lucas
E. V. Lucas
E. V. Lucas
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Edward Verrall Lucas, was an English humorist, essayist, playwright, biographer, publisher, poet, novelist, short story writer and editor.

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