Never ignore a gut feeling, but never believe thats enough. — Robert Heller

"The first myth of management is that it exists. The second myth of management is that success equals skill."

"Management — The definition that includes all the other definitions in this book and which, because of that, is the most general and least precise. Its concrete, people meaning — the board of directors and all executives with the power to make decisions — is no problem, except for the not-so-little matter of where to draw the line between managers who are part of "the management" and managers who are not."

"My first book “The Naked Manager”, a big success in 1971, had been followed by many others, and I wanted to write still more. Writing books is very interesting as each new project takes you in a different direction. You learn a lot – especially about what you yourself really think."

"Robert Heller can rightly be credited with promoting "management" as a skill that could be learned and perfected – and written about."

"Effective management always means asking the right question."

"Decisions should be pushed down as far as possible, to the level of competence. This allows senior managers more time for making decisions of a more complex nature"