The difference between management and administration (which is what th — Robert Heller

"What goes wrong [in long-range planning] is that sensible anticipation gets converted into foolish numbers: and their validity always hinges on large loose assumptions."

"Effective management always means asking the right question."

"Management — The definition that includes all the other definitions in this book and which, because of that, is the most general and least precise. Its concrete, people meaning — the board of directors and all executives with the power to make decisions — is no problem, except for the not-so-little matter of where to draw the line between managers who are part of "the management" and managers who are not."

"The first myth of management is that it exists. The second myth of management is that success equals skill."

"Common sense suggests that some factors in a [risk management] process are more important than others — and analysis supports this. In reality, only 20 percent of activities. In reality, only 20 percent of activities may account for up to 80 percent of results. This is known as Paretos law, the “80/20 rule”...Paretos law concentrates on the significant 20 percent and gives the less important 80 percent lower priority."

"Robert Heller can rightly be credited with promoting "management" as a skill that could be learned and perfected – and written about."