Quote
"Agency theory considers the optimal contract form for that ubiquitous control relationship in which one person, the principal, delegates work to another, the agent... The agency problem is to determine the optimal contract for the agents service. For example, in our earlier vignette of the minicomputer manufacturer, the manufacturing vice-president is the principal and the plant managers are the agents in an agency model of the vignette. Again, in the case of the vignette, the agency problem is to determine the measurement and reward structures for the plant managers such that they appropriately balance concerns for inventory, service, quality, and cost in a context of uncertain demand."
P
Principal–agent problem