"We want to simplify things but also in a way that is affordable for everyone, and while we are able to offer our services to more people efficiently because people do not have to come to the branches I think that is a win for us and for the customers, we are able to reduce the costs of operations in our business all of them.(Turashaka koroshya ibintu ariko na none mu buryo buhendukiye buri wese, kandi mu gihe dushoboye gutanga serivisi zacu ku bantu benshi neza kubera ko abantu batagomba kuza ku mashami nibaza ko ari intsinzi kuri twe no ku bakiriya, turi gushobora kugabanya ibiciro byibikorwa mu bucuruzi bwacubwose.)"
Dr. Diane Karusisi is a Rwandan statistician, economist, bank executive and academic. She is the CEO of Bank of Kigali, the largest commercial bank in Rwanda by assets. Immediately prior to her present position, she served as the chief economist and head of strategy and policy at the Office of the President of Rwanda.
"Most of the risk goes to girls but they dont get pregnant on their own […] those people who get pregnant should also be affected and recognized. The unfaithful person must also be affected. It is a very sad thing.(Ingaruka nyinshi zijya ku bakobwa ariko ntabwo baba biteye inda bonyine […] abo bantu babatera inda na bo bagombye kugerwaho n’ingaruka kandi bikamenyekana. Umuntu uhemuka agomba kugirwaho ingaruka na we. Ni ikintu kibabaje cyane)"
"Women see more role models in local government, in business, and I hope in the not so distant future we shall see more women in executive roles.(Abagore babona icyitegererezo muri za Leta zibanze no mu bucuruzi, kandi nizeye ko mu gihe kitari cya kure tuzabona abagore benshi mu myanya yo hejuru yubuyobozi.)"
"As a woman leader, I have to inspire the next generation of leaders.(Nkumuyobozi wumugore, mfite gutera imbaraga ikinyejana gikurikiyeho cyabayobozi.)"
"When you have a face-to-face interview with them and they see that you are a normal woman, and that you do all these things, I think it really makes them believe that it is possible, because you dont need to have special knowledge, you just need to be committed, and to work with enthusiasm and be honest.(Iyo ugiranye ikiganiro cy’imbonankubone na bo bakabona ko uri umugore usanzwe, kandi ko ukora ibi bintu byose, ndatekereza ko rwose bibatera kwizera ko bigerwaho, birashoboka, kuko wowe ntukeneye kugira ubumenyi bwihariye, ugomba gusa kwiyemeza, no gukora umurimo ushishikaye kandi ukaba inyangamugayo)"
"It revealed terrible architecture and very limited capabilities to deal with digital, skills gap. So the journey had to involve a lot of heavy lifting, because we are working on infrastructure, architecture, new systems and construction of a new data center,” Karusisi said with a personal example of having an expired BK credit card but without knowing."
"We want to understand the issues our clients are facing. This will help us to plan better to extend our financial services to more Rwandans but through the use of technology as our main focus of better service delivery in the coming year.(Turashaka kumenya ibibazo abakiliya bacu bahura na byo. Ibi bizadufasha gutegura neza uburyo bwo kugeza serivisi zimari ku Banyarwanda benshi, dukoresheje ikoranabuhanga nkinkingi yingenzi mu gutanga serivisi zinoze mu mwaka utaha.)"