Your margin is my opportunity. — Jeff Bezos

"That kind of divine discontent comes from observing customers and noticing that things can always be better."

"We’re building what’s called a private cloud for them [the C.I.A.], … because they don’t want to be on the public cloud."

"We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient. If you replace ‘customer’ with ‘reader,’ that approach, that point of view, can be successful at The Post, too.."

"The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. Theres something wrong with the way you are measuring it."

"You gotta earn your keep in this world. When you invent something new, if customers come to the party, it’s disruptive to the old way."

"If you absolutely cant tolerate critics, then dont do anything new or interesting."