Servant leadership

"In the Army’s This is My Squad initiative, its major component is found in Sgt. Maj. of the Army Michael Grinston’s message: We must understand the people around us. In order to be a better follower, individuals must understand and realize the influence and power of their leaders and managers. Being a better follower means being proactive and knowing how and what leaders and managers need to lead. This means anticipating future organizational needs and ensuring you are supporting leaders’ and managers’ support or information requirements. Being a better follower is also a form of so-called servant leadership. Robert Greenleaf, who coined the term “servant leadership” and is the founder of the modern servant leadership movement and the Greenleaf Center for Servant Leadership, said true leaders are chosen by their followers. Servant leadership is understanding the needs of others, up and down a chain in the organization, being available at the right level and being mentally prepared to serve all others. Servant leaders exist at all levels, but one must be able to follow first. The better a follower can anticipate a need, before it is even asked, the more successful that leader and led relationship remains. Being a great follower is having appropriate situational awareness of priorities and how to best support those efforts. The follower must be able to collaborate and have the ability to maintain good relationships with others up and down the leadership chain."

"Military leaders are often taught how to become better leaders and managers; absent is the discussion about the importance of effective followership and how to be better followers. It is important for leaders to foster a sense of responsibility of how to be a better follower in order to improve the follower’s leadership and management skills as well. Leaders need to self-reflect on how they can improve on being a follower and how they can support their leaders and managers. The best followers understand how their leader makes decisions, are aware of critical challenges their leader faces and have a complete set of personal leadership skills that enable confident responses to what that leader or organization needs. A critical part of being a good follower is practicing servant leadership. When acting with the intent to serve others, natural followership emerges and further builds the organizational team at every level."

"Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?"

"If the Army really is a ‘people organisation’, we must create an ethos that puts those that we serve, the people, at the centre of all that we do. Every day leaders execute their responsibilities in a manner conducive to servant leadership – ensuring that junior ranks eat first, leaving the Christmas R&R slot to those more deserving, checking that leave is being taken, providing access to resettlement - and yet the ALD ignores this model. The consequence is that while servant leadership behaviours are deeply rooted in many, the emphasis on the transformational leader model can lead to confusion. Indeed, I am often surprised when an Officer Cadet tells me that he or she is developing their transformational leadership style but then struggles to articulate what their primary role as a troop or platoon commander will be. I strongly believe that the ALD’s omission of a Serve to Lead approach has skewed our training to the point where Officer Cadet’s do not instinctively recognise that their priority will be to look after their troops - transformational leadership should come later. Servant leadership has the potential to reinvigorate the Army spirit of ‘service’ in support of the Defence People Strategic Objective number five which aims to ‘develop a more inclusive culture within defence and a more diverse workforce at all levels.’ Creating an inclusive environment is recognised as the first stage in building diversity and demands that the needs of each member of the workforce are considered in place of a blanket policy of conformity. That, I believe, is the essence of ’Serve to Lead’."

"Within the Army, servant leaders are observed practicing servant leadership every day. While the mission and job come first, the Soldiers are taken care of always. This includes all Soldiers, both subordinate and senior. Army leaders eat only after their Soldiers eat and are expected to share the hardships of their subordinates. Leading by example ensures that leaders care for their subordinates first, before themselves. Doing so allows them to understand the challenges, hardships and limitations. Their subordinates, in turn, observe and emulate the actions of their servant leaders and they begin leading by example themselves."

"And Jesus called them to him and said to them, “You know that those who are considered rulers of the Gentiles Lord it over them, and their great ones exercise authority over them. But it shall not be so among you. But whoever would be great among you must be your servant, and whoever would be first among you must be slave of all. For even the Son of Man came not to be served but to serve, and to give his life as a ransom for many."