is a process for encoding quantitative information. — Richard Boyatzis

"The study resulted in a model of competence, not merely a laundry list of characteristics."

"Its depressing to realize how few of the teams in our lives use their human capital and opportunities well, when it comes to sustaining performance, innovating, or adapting. Thats true whether were talking about families, sports, projects, management, or research."

"A competency is an underlying characteristic of the person that leads to or causes effective or superior performance."

"A threshold competency is a persons generic knowledge, motive, trait, self image, social role, or skill which is essential to performing a job, but is not causally related to superior job performance."

"A job competency is an underlying characteristic of a person in that it may be a motive, trait, skill, aspect of one’s self-image or social role, or a body of knowledge which he/she uses. The existence and possession of these characteristics may or not be known to the person. In this sense, the characteristics may be unconscious aspects of the person. Because job competencies are underlying characteristics, they can be said to be generic. A generic characteristic may be apparent in many forms of behaviour, or a wide variety of different actions."

"It’s that feeling when you make it home Friday night and pour yourself a drink or a glass of wine and feel like the blood has drained out of you... I actually think is the wrong description of it. I think it’s ‘burn up. Physiologically, that is what you are doing because of the chronic stress being placed on your body."